What a month it has been for OnSIP’s Customer Support team!
We’re proud to share that OnSIP has been named a winner in the 2025 Excellence in Customer Service Awards by the Business Intelligence Group! This is our sixth time winning this celebrated award, having most recently won it in 2023 and 2022. And it comes on the heels of OnSIP receiving 2025 ‘Best of’ badges from Gartner Digital Markets, including ‘Best Customer Support’ in the VoIP and business phone systems categories.
Our decorated Customer Support staff was recognized in the Organization of the Year category for their remarkable commitment to sticking on customer issues until they are resolved along with their steadfast dedication to delivering exceptional experiences to our customers.
“We share this with everyone who has been a part of making OnSIP the rock-solid platform that it is,” said Larry Browne, Sr Director, Customer Support. “Without the support of all of the teams at OnSIP, and the reliability and stability of the product, we would not be in this position.”
The Excellence in Customer Service Awards celebrate those individuals, teams, and organizations that are transforming how companies engage with their customers. Winners are selected by a panel of business leaders who evaluate nominees based on innovation, service impact, and measurable results.
From Business Intelligence Group’s newly shared press release: “This year’s honorees represent the best in customer service innovation and execution—organizations that are not just meeting customer expectations but exceeding them at every turn. Whether through personalized support, technology-driven solutions, or mission-driven service models, these winners exemplify the core values of empathy, responsiveness, and excellence.”
OnSIP has been providing hosted VoIP and UC services to businesses since 2004, and our U.S.-based Customer Support department has been there since day 1, answering questions and triaging issues.
When a support rep comes on board, they tend to stay for many years. The average tenure of team members is 8.6 years, with the longest serving team members reaching 14 years (and counting) at our company! Because of this longevity, reps acquire tremendous knowledge of the OnSIP product and admin portal and pass that knowledge along to our customers.
Instead of being arranged in levels of support tiers, our reps handle and resolve all sorts of inquiries from first call to resolution. Since each rep can address all types of issues, they don’t need to pass a customer along to other escalation points—an unpleasant experience from the customer’s point of view. And thanks to their years of hands-on experience with the OnSIP product, they frequently resolve questions and issues on the first call!
All of these actions elevate engagement with our customers and callers and create measurable value for them. Our current Capterra/Software Advice rating of 4.7/5 and Trustpilot rating of 4.5/5 is proof of their sustained efforts.
Big congrats to each and every customer-supporting rep on our team!