And the winner of excellent customer support is....OnSIP!
We’re thrilled to announce that Gartner Digital Markets has granted OnSIP hosted VoIP the 'Best Customer Support, 2025' badge in the VoIP and business phone systems categories! This is now the third year in a row that OnSIP has been recognized with this customer service badge, having received the same accolade in both 2024 and 2023.
Gartner’s ‘Best of’ badges program grants badges to companies in a variety of categories and across a variety of industries. Other types of badges include ‘FrontRunners’ and ‘Category Leaders,’ which highlight companies or products that are the leaders in their respective fields. OnSIP has also been honored to receive ‘FrontRunners 2025’ and ‘Category Leaders 2025’ badges in VoIP from both Software Advice and GetApp.
The Gartner network of websites, including Capterra, Software Advice, GetApp, and UpCity, hosts reviews that are submitted by actual customers of the products they are reviewing. As of this writing, over 2 million+ verified customer reviews have been published across these websites.
Through a combination of objective research and customer reviews, Gartner Digital Markets helps prospective buyers locate the best and brightest software companies for their business needs. And only the highest rated products and teams will be given 'Best Badges.’
OnSIP’s U.S.-based team of customer support and sales agents resolve all levels of inquiries. The average tenure of agents is 8.6 years, with the longest serving team members reaching 14 years (and counting) at our company! Because of this longevity, reps acquire tremendous knowledge of the OnSIP product and administrative portal and pass that knowledge along to customers.
And thanks to these efforts, the OnSIP support team has earned repeated high marks and sustained superlatives throughout the years. Our Capterra and Software Advice rating of 4.7/5 stars is a testament to their dedication and hard work.
Check out what our customers have to say in their own words:
“From design to implementation to everyday use, OnSIP has met and exceeded our requirements for a phone system. Customer service is spot on and always quick to help in those few instances where assistance was needed.” -Jenny
“Great experience from setup to operation. The OnSIP team patiently guides you through all aspects from setup to operation to expansion.” -Shaun
“We have been with OnSIP for a decade as soon as we moved to VoIP and it has been great. Great customer service for our VoIP service. Ease of service to use with desktop VoIP phones. You are never going to get this level of help from a huge corporation.” -Justin
Disclaimer: The Gartner Digital Markets badges from Capterra, GetApp, and Software Advice are trademarks and service marks of Gartner, Inc. and/or its affiliates are used herein with permission. All rights reserved. Gartner Digital Markets badges constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner, Inc. or its affiliates.
Disclaimer: Gartner Digital Markets reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.