The following content was published on February 4th, 2016. Since then, MegaPath was acquired by Fusion. Any new information since this post's publication date may not be included in this article.
OnSIP and MegaPath are two leading hosted VoIP service providers tailored for small- to medium-sized businesses. Though the services are similar in many ways, the two providers ultimately offer two unique phone systems.
In this blog, we continue our series of deep dive VoIP comparisons, putting OnSIP side by side with MegaPath to see how the two services stack up in terms of pricing, features, phones, and support.
Pricing
MegaPath
MegaPath offers three pricing plans: Business Voice, Premium Business Voice, and Enterprise Voice. MegaPath charges users per phone, rather than per minute or per feature. All plans offer unlimited nationwide calling and come with over 50 standard features, such as Auto Attendants, Hunt Groups, and Advanced Call Forwarding.
Call Recording and international calling are included with the Enterprise Voice plan. MegaPath's unified communications platform comes free for a year, incorporating IM, Presence, Screen Share, SMS Text, Video Calling, and Softphone solutions for desktop, tablets, and smartphones. MegaPath has professional installation available for its hosted VoIP packages at extra cost.
OnSIP
OnSIP has two paid pricing plans (for unlimited calling and pay as you go usage) and a free plan for our website video calling product:
- Unlimited Plan: The Unlimited Plan offers unlimited Standard Area Calling for $18.95 per person per month (the Standard Calling Area covers the contiguous U.S. and 16 other countries). This plan enables customers to set up an unlimited amount of calling features like voicemail boxes, groups, and auto attendants; additional features like conference suites and call queues can be bought a la carte. Call recording is also included in this plan.
- Basic Plan: The Basic Plan allows you to pay for features and calls on a monthly basis. You can customize your account with this plan by building your own feature package: starting off with a standard set of popular business phone features at $49.95 per month, you can then add (and delete) additional features as needed. Calls cost 3.2 cents per minute (and 3.9 cents per minute for inbound calls to toll-free numbers). Extension to extension dialing, in-house calling, and SIP-to-SIP calls are all free. You won't be charged when adding users or phones on this plan; you simply pay for the calls that those phones make.
- sayso Website Chat Plan: OnSIP's innovative sayso Website Chat Plan lets you use sayso, our website voice and video chat solution, for free! Once you add sayso to your website, site visitors can click on a call button to quickly start a voice or video call with one of your business representatives right through the browser window—no phones needed. The call occurs within the browser and entirely over the Internet.
All OnSIP plans have a 30-day free trial period.
Features
MegaPath and OnSIP both offer features that are standard in the hosted VoIP industry, including Auto Attendants, ACD Queues, Music On Hold, HD Voice, Conference Bridges, and Hunt Groups.
An innovative and unique feature, OnSIP's sayso offers instant voice and video calls at the click of a button. The sayso button can be placed on any webpage, and visitors simply click it to start an instant voice or video call with one of your employees. Operating right within the browser window itself, sayso doesn't require any downloads or plugins to run.
The OnSIP app is a free softphone that's available in the browser (Chrome, Firefox, and Opera), as a desktop app for Mac and Windows computers/laptops, and as a mobile app for iOS and Android. Using this app, OnSIP customers can make/receive voice and video calls, host small group video conference calls (web and desktop app only), listen to and delete voicemails, chat with coworkers, view their presence statuses, and more.
MegaPath offers a downloadable softphone with its Unified Communications suite. The package runs on desktops, tablets and smartphones. The softphone can make HD Voice and HD Video calls. It also has Presence, SMS (Texting), Video Meetings, and Screen Sharing.
OnSIP and MegaPath both offer advanced Queues that have Call Monitoring and Call Recording. But OnSIP also adds Call Barge and Call Whisper to its Enhanced Queue. Both MegaPath and OnSIP have call recording. MegaPath is also capable of receiving incoming fax messaging - though its service cannot send faxes.
OnSIP provides other features that include voicemail to email, dial-by-name directory, Call Park, and Call Blocking. With OnSIP's Zendesk integration, incoming calls are matched with existing Zendesk records, support tickets are automatically created, and agents can click to dial callers. OnSIP also has available integrations with HubSpot and Slack.
Phones
MegaPath's stocks all the phones that work with its service. You do not have to purchase the phones directly from MegaPath, but they do stock a phone store with all of the chosen models. The phone store offers a collection of Polycom, Cisco, and Panasonic phones. A modest phone comparison chart is offered for buyers to whittle down their decisions, but MegaPath's Learning Center has more extensive documentation for setting up the phones.
OnSIP operates a Bring Your Own Device (BYOD) policy, meaning that it's up to the customer to choose which phones they want to use. There are no preset phone options—any phone that is SIP RFC compliant will work with OnSIP. OnSIP enables its customers to purchase phones from third party vendors, but the company does offer provisioned phones through a preferred partner. OnSIP also maintains a comprehensive boot server to expedite the phone registration process and a series of objective phone reviews to help customers make informed buying choices.
Support
The OnSIP Customer Success Team is located in Doylestown, PA. Average wait time for callers stands at 22 seconds. The OnSIP Customer Success Team is an American Business Award winner for its outstanding support services in the software industry. Customers have given the OnSIP service a 4.5/5 TrustScore rating on Trustpilot. OnSIP also operates a Knowledgebase with Do It Yourself support articles and videos.
MegaPath offers phone-based support, DIY articles for its customers, and an online admin portal where support tickets can be filed at any time of the day. Like OnSIP, Megapath maintains a 'trust' page that displays the status of the MegaPath network, including historical records of past outages.
MEGAPATH is a registered trademark of Megapath, Inc. Megapath and its products/services are not affiliated with OnSIP or Junction Networks, Inc.