When you hear this statement, what are the first words that come to mind?
“Your call is important to us. Please continue to hold for the next available representative.”
We can probably guess some of the words that you’re thinking of: aggravation, frustration, annoyance, helplessness. We’ve all had bad experiences calling a business just to be stuck on hold and forced to hear this statement over and over again.
Thankfully, there have been many recent advancements in business communications that are helping to end this experience for callers altogether. We at OnSIP are particularly excited to offer a calling feature, sayso, that enables a visitor on a business’s website to connect with a representative of that business over a live voice or video call right in the browser window: no phones, dialing, or even waiting on hold required.
Going much further than typical click-to-call functionality, sayso matches a website visitor with one of your available business representatives (not already on a call or marked “Away”) based on a “topic” that the visitor chooses. Topics are created by you, the business, ahead of time and should be relevant to your company. For example, topics can be general, like “Pricing Questions” and “Product Support,” as well as specific to your industry, such as “Doctor Consultation” or “Real Estate Sales.”
When you create topics, you also assign specific representatives from your business to them, so you can add your sales staff to the “Pricing Questions” topic and your support staff to “Product Support.” You then specify which topics should appear on which website pages, so you’d put the “Product Support” topic on your support or Knowledgebase pages and “Pricing Questions” on your pricing page. That way, when a visitor chooses a topic that he wants to talk about, he will be matched with a representative who is knowledgeable on the subject matter.
From the website visitor’s perspective, sayso appears as a floating button on the lower right corner of your business’s website page. When he clicks on the button, a panel slides onto the screen that lists the topic(s) that you’ve earmarked to appear on that particular webpage. Under each topic, sayso automatically chooses an available representative (from the preselected list of representatives that you’ve added for that particular topic) to display to the visitor; he can then initiate a voice or video call to that representative right from the browser window simply by clicking on the relevant call button.
From your business representative’s perspective, the incoming sayso call from the visitor is marked in the OnSIP web or desktop app as such. There, your rep will know which website page the visitor is calling in from, as well as the topic that was selected, before he even answers the call. He can then answer it with a focused greeting like, “Hello! I see that you have a question on our pricing terms. How can I help you?”
OnSIP sayso can be customized to match your business’s brand and approved color scheme, so the floating button will seamlessly blend with your website. Your OnSIP account administrator can create topics and buttons right in the OnSIP app.
With sayso on your website, you’ll be offering your site visitors and customers a professional, fast, and hassle-free way to get on a call with your representatives.
If your representatives are going to take video calls from your sayso buttons, it’s important to ensure that they make the best possible impression over video. A few key tips to keep in mind are:
Learn more about OnSIP's sayso pricing plans.