The VoIP Users Conference is a weekly live discussion about VoIP, SIP, Asterisk and all kinds of telephony-related topics. The conference has been running weekly since March 2007. On Friday at 12PM, OnSIP CTO John Riordan is being featured on the program to discuss OnSIP’s Busy Lamp Field.
For the past several decades, office receptionists and call center managers have relied on phone sidecars and flashing buttons to get a bird’s eye view of which their co-workers were on a call. Busy Lamp Field, the phone’s flashing lights, appear to be straightforward and common sense. However, recreating this feature for the modern work environment is not so easy, especially since businesses increasingly need geographic flexibility, the ability to connect multiple offices, remote workers, and traveling employees with smart phones.
Constructing a BLF in today’s VoIP landscape is a great engineering challenge. During the VoIP Users Conference, John will discuss the unique challenges OnSIP faced in architecting its own BLF application. One of the main obstacles was OnSIP’s geographically distributed database. OnSIP's location service charts the shortest possible path for call routing while also ensuring enhanced reliability. But OnSIP has no centralized PBX system, which makes it much harder to track and implement BLF over a distributed platform.
The VoIP Users Conference offers a compelling venue for examining telephony topics. Recent discussions have included Blackberry & WebRTC, Asterisk, the Definitive Guide – 4th edition, and Bridging SIP/XMPP Worlds Using SylkServer. John’s talk will give an exclusive, in-depth, and technical assessment of how OnSIP BLF came to be, all within the span of an hour.
Alec Saunders on BlackBerry & WebRTC
Asterisk, the Definitive Guide – 4th Edition