New OnSIP Admin Portal Dashboard Streamlines Service for Customers

If you've logged into the OnSIP Admin Portal today, you've probably noticed the latest changes we've made to the home screen of our customizable command center. Starting now, the Admin Portal will come equipped with a centralized dashboard that gives each user a convenient snapshot of his or her OnSIP account. The dashboard is designed to condense crucial account information into a single section.

Usage Stats

The Admin Portal dashboard allows a user to easily monitor the usage statistics that determine the organization's monthly bill. This gives account admins more leeway in monitoring the factors that affect the billing process.

Dashboard Usage Stats for Your Current Billing Period

• PSTN Calling - Total calling minutes over the Public Switched Telephone Network.
• Internet Calling - Total calling minutes made over the Internet (free!) This includes on-network calling and any other SIP-to-SIP calling.
• Peak Registrations - The peak simultaneously registered phones you have had during this billing period (free for cloud PBX customers!)
• Users - Number of users you have saved on your organization. (free!)

Note: this is per organization. If you have multiple organizations under an account, you can switch between organization’s stats using the top drop-down.

Account Balances

The new dashboard presents a user with the current balances of his or her OnSIP account. This allows a user to get an overview of how much funding their company currently has in the company's account.

Your Account Balance

• PSTN Balance - Total balance you have to spend on PSTN calling
• Plan Balance - Your monthly services plan

Note this is per account. If you have multiple organizations under an account, your full account billing information (across organizations) will be listed here.

Network Status

Get immediate updates on network-wide events

Support Tickets

The dashboard contains a succinct list of a user's open support tickets. Users can submit a new ticket in the Admin Portal under the Account tab. By clicking Go To Support, a user will be directed to our our Customer Success Portal, where he or she can review existing tickets in further detail. This system is powered by Zendesk and currently requires a separate login from the Admin Portal.

So give the Admin Portal Dashboard a shot! Let us know what you think on Twitter and Facebook.