For a long time now, office receptionists and call center managers have relied on phone sidecars and flashing buttons to get a bird’s eye view of which co-workers were on a call. The phone’s flashing lights, Busy Lamp Field, seems a simple enough feature. However, it’s not so simple in a world today as businesses increasingly need geographic flexibility, the ability to connect multiple offices, remote workers, and traveling employees with smart phones.
Today, businesses require phone systems that are just as complex as they are. But the fundamental need of being able to see when a co-worker is on a call has never changed. That’s why OnSIP has innovated its own Busy Lamp Field (BLF) support. It’s a technology that gives you an accurate snapshot of your phone system, regardless of where your co-workers are located or what phones they’re using.
The centralized structure of a traditional PBX phone system differs markedly from OnSIP’s cloud-based architecture. “The challenge in providing BLF was about getting the right information to the right phones no matter where they are connected to the cloud,” said John Riordan, CTO of OnSIP. BLF is simply a new solution to an old problem. OnSIP is happy to offer this increased functionality to businesses in need of a fluid and flexible phone service equipped with all the advantages of traditional landline systems.
Using the OnSIP admin portal, you can selectively choose the co-workers you want to monitor with just a few clicks of your mouse. Whether you’re at the office, working from home, or on the road, OnSIP’s BLF allows your co-workers to see when you are taking a call, and vice versa. BLF ultimately allows for increased internal communication without requiring the burden of a physical connection.
Check out our Busy Lamp Field Knowledge Base article for information on how to configure this feature on your phone.
OnSIP CEO Mike Oeth demonstrates Busy Lamp Field with Panasonic KX-UT670