Network Status

 OnSIP has become aware of an issue with some e911 addresses no longer being assigned to users. We are implementing a solution on Monday that will resolve this issue. 

As a precaution, your users will still be protected if they have not specified individual locations. In the event a user calls 911 and they do not have a location assigned, your user will be routed to the National Emergency Hotline.  

In the meantime, we advise account administrators to look at their account at app.onsip.com and verify that users have the proper address assigned. You can find instructions on how to do this on our Knowledgebase. This e911 setting will guide authorities to the user’s current location.   

We are currently tracking an issue where unprovisioned 911 calls are not routing to the national location. 911 calls made from accounts which have e911 set up are not affected. We are currently working to address this.

Update:

12/23/24 1:25PM Eastern
The earlier issue with 911 calling has been resolved.  If you are still experiencing service problems, please contact our support team at (800) 801-3381 or support@onsip.com.

The Legacy PSTN Gateway Product will be turned down on 12/6/2022. If you have not already migrated to Hosted Trunking, please contact OnSIP Support at 1 (800) 801-3381 for assistance.

We are currently tracking an issue where a portion of customers are unable to receive inbound calls.  The calls appear to connect but there is no audio.  We will provide updates as we have them.

Update: 8/23/2022 7:28 PM EDT.  Systems are beginning to come back online.  If you continue to experience issues, please contact support.

Update Date: 8/24/2022 11:00 AM EDT: Systems back online

We are currently tracking an event where some customers are unable to receive inbound phone calls.  We are currently working to address the issue.

Update, 8:20 PM EST: Tonight, August 18, 2022, at approximately 6:30 PM east, one of our upstream providers made an error with a set of just under 4000 phone numbers that caused those numbers to report to be disconnected or out of order. This was not ordered by OnSIP. We are working with the providers now to get the service restored.
We do not have an ETA yet, it will update as we receive more information.

An upstream carrier is currently experiencing an outage.  You may experience inbound calls with no audio or inbound calls may fail.  We are working with our carrier to get this resolved as quickly as possible 

We are currently investigating an issue where customers may not be able to place outbound calls.  

Example: The earlier issue with outbound calling has been resolved. If you are still experiencing service problems, please contact our support team at (800) 801-3381 or support@onsip.com.

We are currently investigating a possible network outage.  If you are experiencing issues with the web app or desktop app, please close out and re-open.  If you are using a physical phone, rebooting may address the issue.

Update 4:54 PM EST We are continuing to work on the issue.  A router has caused instability in one of our data centers.  We have rerouted users to alternate data centers while we work to stabilize it.  If your phones are unable to make or receive calls please try to reboot them as we have made changes.  If your web app or desktop all are continuing to have issues, please refresh the app.

Update 6:45 PM EST We believe most issues should be resolved.  There may be delays in recording.  If you continue to have issues please reach out to our support team.

Junction Networks are currently experiencing a network issue. A subset of customers may currently be unable to access various OnSIP and Junction Networks Websites. Additionally some customers may be experiencing issues with SIP calling. There may also be delays in email being sent from Junction Networks systems.

Update: 3:19 PM EST Some systems are beginning to come back online.  There may be lingering issues as we continue to address root causes.

Update: 4:05 PM EST We believe the issue to be resolved at this time.  If you continue to experience issues, please contact our customer success team for support.

We are investigating a local calling issue in Central New Jersey where some mobile carriers are unable to connect to OnSIP numbers. We are working with our providers for and ETA on resolution.

Updated: 2:39 PM EST There appears to be an issue with one of our upstream carriers in Central New Jersey.  Inbound calls cannot be quickly routed to another customer without a 

full porting process which can take days.  The upstream carrier is working to resolve the issue, but no ETA at this time.

Updated: 3:16 PM EST We have confirmed with one of the affected mobile providers that there is a network issue on New Jersey that is causing some calls from wireless customers to fail and not reach the OnSIP network. We have been informed that this issue is being addressed at the highest levels by the mobile provider for resolution.

Updated: 4:39 PM EST Example: The earlier issue with inbound calling has been resolved.  If you are still experiencing service problems, please contact our support team at (800) 801-3381 or support@onsip.com.